Platform Specialist

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations—removing unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL, helping them reduce costs, boost ticket sales, and deliver innovative fan experiences.

We’re a remote-first team driven by core values—begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

As a Platform Specialist, you’ll join Jump to help deliver top‑tier ticketing support for our sports clients. You'll help bring events to life by managing the behind‑the‑scenes details that make seamless fan experiences possible—from implementation to event setup and inventory management to real‑time troubleshooting and ad‑hoc reporting. This is a hands‑on, detail‑driven role for someone who enjoys solving problems, learning new technology, and contributing to high‑profile events.

• Contribute to the technical implementation of new clients
• Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
• Process special ticket operation requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
• Help maintain clean, well‑organized ticketing data across events and inventory
• Train new hires both externally and internally
• Troubleshoot common issues related to ticket delivery, scanning, and mobile access
• Support quality control efforts and help ensure the integrity of every event build
• Provide documentation, post‑event reporting, and additional operational support as needed
• Lead client operations calls
• Support live events remotely or on‑site (travel required)

• 3+ years of experience in a ticketing, live events, operations, or customer support role
• Administrative experience with ticketing software and deep understanding of core ticketing concepts, and ability to troubleshoot issues within a ticketing platform
• Very strong attention to detail and comfort working with digital platforms and processes
• Clear communicator who thrives in a fast‑paced, collaborative environment
• Enthusiasm for learning new systems, asking questions, and improving processes
• A passion for sports, entertainment, and creating memorable live event experience
• Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry‑leading level of service
• Ability to build trust quickly with internal and client teams

• Strong desire to learn and build skills
• Tenacity and willingness to tackle challenging problems
• Passion for solving real problems and holding a high standard
• Empathy and inclusiveness in diverse environments
• Customer‑centric mindset focused on understanding client needs
• Innovation mindset, exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

• Remote first
• Competitive salary and equity
• Flexible PTO policy
• 401(k)
• Generous medical, dental, and vision plans
• 16 weeks paid parental leave for primary and secondary caregivers
• $1,000 reimbursement for work‑from‑home tech setup
• $1,000 reimbursement for learning and development
• Company‑paid sustainability subscription to ensure carbon neutrality for employee activities, such as travel

The compensation for this role is $80,000 and includes a generous equity package.

We especially encourage members of traditionally under‑represented communities to apply. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive.

• Mid‑Senior level

• Full‑time

• Information Technology

• Software Development