Site Reliability Engineer II

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game‑changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

Our new Site Reliability Engineer (SRE) II will responsible for designing, implementing, and maintaining scalable and reliable systems and applications with a focus on automation, monitoring, and incident response to ensure high system availability and performance. This role will collaborate with development teams, and employ infrastructure as code principles. This role combines software development and system administration skills to enhance overall system reliability and efficiency.

Our SRE will contribute to capacity planning, on‑call support, and documentation efforts within the organization.

• Build and scale the technology infrastructure to meet rapidly increasing demand.
• Collaborate with cross‑functional teams to launch new features and services.
• Deliver automation solutions for deployment, monitoring, management. and incident response.
• Develop and improve operational practices and procedures.
• Participate in incident response and resolution activities, including root cause analysis, to minimize downtime and prevent future occurrences.
• Coach more junior colleagues in techniques, processes, and responsibilities.

• BA/BS Degree (4‑year) relevant field such as Computer Science, Information Technology, or a related technical discipline is preferred but not mandatory.
• 4-6 years In a site reliability, dev ops, or systems engineering position
• Intermediate knowledge of cloud service operations, including data assurance, monitoring, alerting and notifications.
• Intermediate knowledge of Infrastructure as code
• Intermediate knowledge of containers and orchestration platforms
• Intermediate knowledge of continuous integration and continuous delivery
• Demonstrated ability to manage cloud native environments
• Problem solving and decision making skills.
• Intermediate proficiency programming or scripting language (e.g., Python, Bash, or Go). The ability to write and understand code for automating tasks.

This position is eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

* Employer does not offer work visa sponsorship for this position.

• Extraordinary People - we're not kidding!
• Meaningful Mission
  - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Round 1: 45‑min virtual Hiring Manager interview
• Round 3: 45‑min virtual Team interview
• Round 4: 30‑min virtual Exec interview
• Round 5: 60‑min Onsite interview

* This schedule may be subject to change