IT Support Specialist

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This range is provided by Spinelli Kilcollin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $85,000.00/yr

IT Support Specialist

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers.

As the IT Support Specialist, you’ll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of Net Suite and assist in coordinating integrations and user access across key systems.

Reports to: COO (in partnership with VP of People)

• Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
• Maintain and organize permissions across Google Drive, Dropbox, and 1
  
  Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)
• Set up, configure, and maintain company devices (laptops, software, user accounts)
• Support onboarding/offboarding processes for all IT-related needs
• Monitor and maintain Spam Titan for secure and effective email filtering
• Create and implement IT standards of procedure across systems and office locations
• Ensure consistency of IT systems, configurations, and tools across all locations
• Troubleshoot and resolve IT-related issues in a timely and effective manner
• Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
• Support SSO implementation and management across business systems
• Own internal communication regarding system updates and IT policy changes
• Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
• Maintain and implement cybersecurity protocols, including updates and compliance measures
• Support Net Suite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)
• Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
• Provide day to day technical support while maintaining incident logs and documentation

• 3+ years of experience in IT support or systems administration
• Strong working knowledge of Google Workspace, Dropbox, and 1
  
  Password
• Experience with Spam Titan or similar email security tools
• Familiarity with device management (MacOS and Windows)
• Experience configuring and maintaining firewalls and managing IT across multiple locations
• Strong documentation skills and experience building scalable processes
• Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users
• Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
• Experience with Net Suite administration
• Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus

$80,000 – $85,000

• Paid Company Holidays
• PTO
• 401(k) + matching
• Profit sharing + Annual Bonus

Send your resume and a cover letter to  Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.

Applicants must submit the materials above directly to  for consideration.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Associate

Full-time

General Business

Retail Luxury Goods and Jewelry and Wholesale Luxury Goods and Jewelry

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