Functional Solution Architect – Salesforce; Engineer Lead
Listed on 2025-12-25
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IT/Tech
Cloud Computing, IT Consultant, Systems Analyst, Systems Engineer
Functional Solution Architect – Salesforce (Engineer Lead)
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Functional Solution Architect – Salesforce (Engineer Lead)
Location: This role requires associates to be in‑office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to our Pulse Point location in Woodland Hills, CA. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Functional Solution Architect – Salesforce (Engineer Lead) is responsible for designing scalable, user‑centric Salesforce solutions that align with business goals and enterprise architecture standards. This role serves as a bridge between business stakeholders and technical teams, ensuring that Salesforce implementations deliver measurable value and operational efficiency.
How You Will Make An Impact- Collaborates with business and IT stakeholders to gather and analyze functional requirements for Salesforce solutions.
- Leads functional design sessions and translates business needs into Salesforce capabilities, including Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
- Defines solution architecture and ensures alignment with Salesforce out-of-the-box capability, best practices and industry standards.
- Partners with technical architects and developers to ensure accurate implementation of functional designs.
- Owns the functional roadmap for Salesforce, including enhancements, integrations, and user experience improvements.
- Facilitates workshops and Joint Application Design (JAD) sessions to drive consensus on solution features and workflows.
- Supports change management and training efforts by creating functional documentation and user guides.
- Conducts impact assessments for new features, releases, and integrations.
- Ensures compliance with data governance, security, and regulatory requirements within the Salesforce ecosystem.
- Leads vendor evaluations and contributes to platform strategy and selection.
- Provides mentorship to business analysts and junior team members.
- Implements improvements in stability, performance, and scalability across major business‑critical systems.
- Implements process to barriers and roadblocks in projects, services, and processes in order to operate more efficiently.
- Develops and owns list of final enhancements.
- Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written.
- Performs technical design reviews and code reviews.
- Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan.
- Delivers technology solutions and data information planning effort.
- Coordinates and manages on‑call support and owns the system monitoring process.
- Owns the technical development environment and works on the Enterprise team.
Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years related experience; multi‑platform, multi‑dimensional experience, and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities And Experiences- Deep functional knowledge of Salesforce platforms (Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud) highly preferred.
- Experience with Salesforce configuration, declarative tools (Flows, Process Builder), and data modeling highly preferred.
- Functional knowledge across the Healthcare Payer…
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