LANOC Network Support Technician

Overview

Technician for O&M support at a 24/7/365 Network Operation Center for network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services. Customer support includes handling incoming calls and emails. Basic technical troubleshooting of network services following documented action procedures and workflows. OJT will be provided in the long term.

• Provide O&M support at a 24/7/365 Network Operation Center for network, datacenter, international transmission, submarine cable, backbone equipment, infrastructure and IT solution services.
• Respond to customer inquiries via phone and email; escalate issues as needed.
• Perform basic technical troubleshooting of network services according to procedure and workflow documentation.
• Assist in ongoing training and on-the-job training (OJT) as part of professional development.

• Must be bilingual in Japanese and in English (speaking and writing).
• Basic PC skills (Microsoft OS, Word, Excel, etc.).
• Shift position including night shift and weekends (rotation).
• Must have legal work authorization.

$21.64 an hour

• Medical, Dental and Vision Coverage
• Basic Life Insurance and AD&D
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO):
  Vacation, sick, and floating holidays; plus 13 paid holidays
• Tuition Reimbursement Program
• Gym Reimbursement Program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

Headquartered in New York, KDDI America is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. Established in 1989, we provide networks, data centers, system integration, and managed service solutions across industries with scalable, high-performance offerings.

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