Services Manager – Fan and Marketing Technologies

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

• Optimism
  – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity
  – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence
  – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion
  – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation
  – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

The Applications Services Manager – Fan and Marketing Technologies will manage, create, deploy, and maintain analytics and customer data-related technology services and applications. In this role they will oversee the design, implementation and optimization of application solutions related to data management; ensure applications integrity, security and compliance while encouraging collaboration across technical and non-technical teams. This role will support the Director of Digital and Marketing Technology in the planning, development and delivery of data-related projects in support of LA28 projects.

• Support the Marketing Technology team with the management, creation, deployment and maintenance of all marketing analytics and customer data-related applications across a wide variety of digital properties
• Participate in and support the LA28 and Team USA marketing and technology working groups with the integration of data sources and applications into the Customer Data Platform and other technologies
• Identify and get scope requirements, gather requirements for the buildout of data sources, pipelines and applications
• Manage the technologies for attribution to support digital and paid marketing projects
• Develop and document training plans for the teams and ensure the execution of training plans and maintenance of all relevant documentation
• Utilize data design and management strategies including data modeling, data governance, data quality, attributes and data lifecycle management, and enforce data standardization
• Ensure the successful execution of applications development life cycles from requirements gathering through requirements definition,…