Technical Applications Manager II

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Job Category:
Information Technology

Department: IT Solutions Delivery

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range:$(Min.) -$(Mid.) -$(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Technical Application Manager II reports to the Senior Manager Information Technology I.T. Solutions Delivery. This role acts as the Technical Leader enterprise-wide for the assigned Domain, overseeing design, delivery, integration and support. This person should have a strong understanding of related Business Processes, corresponding I.T. Systems, Data Interfaces and Regulatory Requirements.

This person needs to quickly gain working knowledge of L.A. Care Domain Business Practices and Information Technology Solutions, including the identification of gaps between current business need and system functions. Additionally, this person needs to develop a Solutions Delivery plan for meeting current and anticipated Domain needs; this plan includes Application Roadmaps, Staffing Model (FTE and Consultant), SOA Service Definition, Data Management/Interfaces.

This position works closely with the Business Domain leads, Business Relationship Managers, Security, Infrastructure, Quality Assurance, Production Support, Business and Technical Architecture teams.

The candidate should be well-organized, flexible and capable of driving accountability within the Solution Delivery Domain for all system functionality and performance. This person needs to manage ambiguity, negotiates optimal approaches, prioritizes and remediates in a complex and dynamic environment. This person needs to demonstrate an ability to manage Commercial Software Vendor relationships and Consulting teams in support of Domain Solution needs.

This person also oversees any escalated Production Support issues for Domain Solutions.

The ideal candidate has demonstrable experience in overseeing and delivering I.T. Solutions, preferably in the Provider Network Management space.

• Understand how each System (Commercial or Custom) capability meets the Processing and Information requirements to implement business functions effectively

• Be aware of all major Initiatives (Programs, Projects, Service Requests) that require enhancements or customizations to Domain Systems

• Drive all interface requirements (Service Bus, EDI, File Processing, Portal etc.) from each Domain System

• Provide Level 3 Production Support for each Domain System

• Drive all Consulting/Contractor enhancements and customizations to Domain Systems

• Manage System Roadmaps (Upgrades, Customizations, Configurations, Replacements, Retirements)

• Participate in Impact Assessments to determine Domain System impact to new Enterprise Initiatives.

Document current and future state Domain System Process Flow, Data Flow and Interfaces.

Provide technical direction to Business Systems Analysts, Technical Leads, Development Staff comprised of Full Time Employees and Consultants. Act as liaison between IT Solution Delivery team and Program/Project Managers for all Enterprise Initiatives.

Manage and prioritize backlog of Solutions Delivery Domain service requests and maintenance work.

Develop and manage Domain Application Roadmaps including System Configurations, Functions, Service Bus Integrations, Data/File Integrations, Monitoring and Security milestones.

Manage Solutions Delivery Domain Software and Consulting vendors.

Provide ‘escalated’ Production Support and Incident Management.

Perform Impact Assessments and Solution Reviews for…