Sr Advisory Solution Consultant, Workflow Data Fabric and Automation

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a dynamic and experienced technical presales professional specializing in data engineering and integration. As a Sr Advisory Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around Service Now’s Workflow Data Fabric, complemented by Now Assist and Agentic AI capabilities. Leveraging your deep understanding of the entire data lifecycle—you will build compelling solutions, demonstrations, and proof‑of‑concepts to showcase the transformative value of the Service Now platform to our key customers.

• Data Solution Evangelism:
  Serve as a key technical advisor and advocate for Service Now’s Workflow Data Fabric, articulating the benefits and capabilities of integrated data solutions to business and technical stakeholders.
• Customer Engagement:
  Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective Service Now‑based solutions.
• Data Architecture Design:
  Develop robust and innovative architectures that leverage the full potential of Service Now’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
• Collaboration and Leadership:
  Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution.
• Sales Strategy:
  Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration‑focused solutions.
• Continuous Learning:
  Maintain deep technical expertise on Service Now’s Workflow Data Fabric, Now Assist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise‑scale data integration and analytics solutions.
• Strong technical background in data engineering, including hands‑on experience with data ingestion tools, ETL processes, data modeling, storage solutions (relational and No
  
  SQL databases), and analytics platforms.
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular
  
  JS, React
  
  JS, HTML5, CSS, SQL, Python, or equivalent.
• Experience with low‑code/no‑code application development platforms; familiarity with Service Now platform certifications (CSA, CAD) is strongly preferred.
• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CI/CD) practices is a plus.
• Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive‑level decision‑makers.
• Consultative mindset with a focus on identifying and driving process improvement and operational efficiency.
• Outstanding communication,…