Technology Support Specialist

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This range is provided by Superior Court of Los Angeles County. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

$60,615.24/yr - $88,605.84/yr

As a Technology Support Specialist
, you’ll be the first line of support connecting Court Technology Services (CTS) with staff and the public, ensuring smooth and reliable access to essential tools. You’ll troubleshoot everyday technical issues, configure and deploy hardware and software, and provide hands‑on training that empowers users to work confidently with technology. This role is all about problem‑solving—diagnosing issues, documenting solutions, and escalating complex matters to senior specialists when needed.

You’ll also contribute to technology projects, collaborate with vendors, and help maintain knowledge‑base resources that make support faster and smarter across the Court. With opportunities to research, test, and evaluate new tools, you’ll play a key role in keeping systems efficient and secure. If you’re eager to grow your IT career in a dynamic environment where your work directly impacts daily operations, this entry‑level position is the perfect gateway into the Court’s technology support series.

• Incident Management & Service Requests:
  Diagnose and resolve routine hardware, software, and connectivity issues, while logging, tracking, and escalating service tickets to ensure timely resolution and consistent support.
• Technology Configuration & Deployment:
  Install, configure, and maintain workstation computers, peripherals, and business productivity applications, and assist with testing and deploying new tools to support Court operations.
• Documentation & Knowledge‑base Development:
  Record troubleshooting steps and resolutions in ticketing systems and create knowledge‑base articles to provide accurate records and self‑service resources for staff.
• Customer Communication &
  
  Collaboration:
  
  Explain technology policies and procedures clearly to staff and public users, and collaborate with CTS team members and vendors to deliver reliable, high‑quality service.
• Research & Evaluation:
  Conduct basic research and analysis of hardware, software, and related equipment to recommend improvements and support operational efficiency.

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

• High School diploma or G.E.D. equivalency – and 1+ years’ experience in information technology support, including hardware and software.
• Associate’s degree or higher
  * in information technology, computer science, management information systems, or related field.
• To qualify for options that require educational credentials, you must attach the required documentation to your application.

• Possession of CompTIA A+, Network+, or Microsoft Certified Professional credentials.
• Proven ability to resolve complex hardware/software issues beyond routine support, including root‑cause analysis.
• Hands‑on experience supporting enterprise applications (e.g., case management systems, ERP, or large public agency platforms).
• Documented history of delivering high‑quality technical support with strong communication and diplomacy skills.
• Experience creating self‑service documentation, FAQs, or training materials that improve organizational efficiency.
• Familiarity with IT asset tracking systems and software licensing compliance practices.
• Experience collaborating on small‑scale technology projects, including deployments, upgrades, or vendor integrations.
• Understanding of cybersecurity best practices and ability to apply security standards in daily support tasks.
• Ability to troubleshoot across multiple operating systems (Windows, macOS, iOS, Android) and diverse hardware environments.
• Proficiency in a second language to assist diverse staff and public users more effectively.

Applications must be submitted online. Before…