SmartComm Administrator

Smart Comm Administrator – Los Angeles, CA

Terms: Long Term Contract

The Smart Comm Administrator is responsible for the overall maintenance, configuration, and administration of the Smart Communications platform. This role involves managing system integrations, designing and maintaining communication templates, and ensuring the platform operates efficiently and securely to meet the organization’s business and customer engagement needs.

• Administer and configure the Smart Communications platform to ensure optimal performance, security, and compliance.
• Manage system integrations between Smart Comm and other enterprise applications such as CRM systems (e.g., Salesforce), policy management systems (e.g., Guidewire), and customer databases.
• Design, configure, and maintain Smart Comm templates for generating high‑quality documents and multichannel communications (e.g., print, email, web).
• Handle administrative activities including managing user access, resource ownership, version control, and workflow processes.
• Monitor and analyze application logs to identify and resolve Smart Comm‑related issues in a timely manner.
• Maintain comprehensive documentation of system configurations, processes, and integrations for auditability and knowledge sharing.
• Work closely with business analysts and stakeholders to gather requirements and implement solutions that meet evolving business needs.
• Collaborate with development teams to support a Dev Ops approach for application updates and deployments, particularly in a cloud environment (e.g., Azure or AWS).
• Act as a subject‑matter expert for the Smart Communications platform, providing technical guidance and training to end‑users and team members.

Senior Level: Mid‑Senior level

Employment type: Contract

Job function: Administrative

Industries: IT Services and IT Consulting