Insights and Operations Specialist

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

• Build and configure courses and learning paths that deliver seamless, personalized learning experiences at scale.
• Set up enrollment rules, automation, and group management to streamline learner access and reduce manual intervention.
• Maintain catalog organization, tagging, and metadata to ensure content is easy to find and logically structured.
• Manage Jira tickets and coordinate escalations with Docebo Support to resolve LMS issues efficiently, while documenting common fixes for internal knowledge sharing.
• Troubleshoot and resolve learner access, enrollment, and tracking issues to maintain platform integrity and user satisfaction.
• Monitor learner behavior, certification funnel metrics, and Content Impact Score—providing insights and ad-hoc reporting to inform GTM and leadership decisions.

• Design compelling course thumbnails and visual assets that elevate the learner experience and maintain brand consistency across Edge Academy's content library.
• Prepare transcripts, closed captions, and on-screen text to ensure accessibility and clarity for a global audience.
• Refresh outdated or legacy course visuals to keep content modern, engaging, and aligned with current design standards.
• Conduct comprehensive QA across visual and UI elements—verifying layout, responsive behavior, and navigation flows to ensure a polished, inclusive learner experience (including localization readiness and mobile testing).

• Manage partner cohort enrollments and configure tailored content experiences that meet unique partner needs.
• Track partner progress, engagement, and completion metrics to provide visibility and drive program success.
• Oversee Credly workflows, troubleshoot badge issues, and ensure accurate badge issuance throughout the lifecycle.

• Experience with Docebo or another enterprise LMS, with a strong understanding of learning operations.
• Exceptional attention to detail and operational rigor, ensuring accuracy and consistency in all deliverables.
• Skilled in project coordination and follow-through, with the ability to manage multiple priorities in a fast-paced environment.
• Adept at troubleshooting and communicating clearly with stakeholders externally and cross-functionally.
• Comfortable working in high-growth environments where adaptability and proactive problem-solving are key.
• Bonus:
  Experience with graphic design, thumbnail creation, or content production to enhance visual storytelling.
• Bonus:
  Familiarity with Credly or similar badging platforms to support credentialing programs.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries: IT Services and IT Consulting, Technology, Information and Internet, and Advertising Services

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or…