Director, Sales Center Reporting and Advanced Analytics

Employer Industry: Travel and Hospitality

• Salary range up to $200,000 annually, based on experience and qualifications
• Employees are eligible for an annual discretionary bonus
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance at a highly subsidized rate
• Accrue 15 paid vacation days, plus sick time and 6 paid holidays per year
• Opportunity to take a free and/or discounted cruise
• Recognized as a certified Great Place to Work company

• Lead and inspire a high-performing team of report developers and data scientists to enhance Contact Center operations and customer experiences
• Design executive-level dashboards that present clear and actionable performance metrics for leadership
• Build advanced forecasting models using guest trends and payment activity, leveraging machine learning techniques
• Champion data integrity by implementing best practices for governance and documentation
• Collaborate cross-functionally to create holistic dashboards that map the entire customer journey

• 2+ years leading Data Analytics teams and 3+ years working with Genesys CX data
• Advanced technical skills in SQL, Python, and 4+ years of experience building dashboards in Power BI
• Experience applying machine learning and natural language processing to contact center data
• Bachelor's degree in Business Analytics, Data Science, Computer Science, or a related field
• Highly organized and adaptable, with excellent written and verbal communication skills

• Familiarity with Azure AI, LLMs, Synapse, and Delta Lakes
• Solid understanding of ETL workflows and ability to create data-driven executive presentations
• Deep knowledge of omni-channel contact centers and performance optimization strategies
• Willingness to travel internationally approximately four weeks per year

#Travel And Hospitality  #Data Analytics #Leadership #Career Opportunity #Great Place To Work

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."