Operations Lead

Base pay range

$1.00/yr - $/yr

RDI is scaling fast. We've become the go‑to CRO for major diagnostics companies because we move quickly, we're operationally sharp, and we don't make excuses. At :20 people, growth creates a predictable failure mode: too many cross‑functional threads die in the gaps. This role exists to close those gaps. You are here to take messy, ambiguous problems and turn them into clear plans, tight execution, and shipped outcomes—using the people, vendors, and systems around you.

You are not here to manage for the sake of managing. You are here to make the business run. This role exists because execution is the battleground. The difference between "interesting upstart" and "category‑defining company" is operational excellence  will help build the operating system that lets a small team consistently beat much larger competitors.

RDI helps diagnostic and medical device companies get FDA clearance faster by running clinical trials with speed, precision, and accountability.

RDI isn't just growing. We're doing something the industry says can't be done. RDI is an overnight success—years in the making. We grew 4× last year, but the foundation has been built over more than a decade. No one has successfully built and scaled a modern CRO focused on diagnostics and medical devices in the last 15 years. The space is dominated by massive, slow incumbents optimized for pharma—not speed, not precision, not diagnostics.

We're the outlier.

Diagnostics and medical devices are treated as second‑class citizens in clinical research. Timelines drag. Execution is sloppy. Accountability is diffuse. Patients and innovators pay the price. RDI exists to change that.

RDI was founded in 2008 and professionalized in 2017 through a search fund acquisition, not venture hype. We're backed by long‑term operators and growth investors—not dependent on VC burn or fundraising cycles. From 2022‑2024, we expanded aggressively by doing the hard things right: building real infrastructure, earning trust from enterprise customers, and executing consistently. What makes RDI different is substance:

• A diagnostics‑first CRO in an industry that has neglected diagnostics and medical devices for years
• A high‑complexity CLIA lab paired with a tech‑enabled CRO and a national physician + lab network
• A physician network sourced from real data, not vanity questionairres
• CAP accreditation and operational rigor where competitors rely on scale and inertia

No one has successfully started and scaled a modern CRO focused on diagnostics and medical devices in over 15 years. The industry is dominated by large, slow incumbents optimized for pharma—not speed, accountability, or precision. We're the underdog—and we're winning. Our customers believe in us because we execute when others don't. Our goal is simple: prove them right, and prove the competition wrong.

Hear our COO and Startup Manager describe our culture or read about it here.

You will think and act like an entrepreneur inside the business: deciding when to outsource, when to fix things yourself, and when to hire or upgrade capability. You are not an EA, an office manager, or a functional specialist. You are an individual operator who uses people, vendors, and systems to get outcomes.

You don't sell—but you make sure revenue programs actually work.

• Ensure we are generating and following up on qualified leads
• Own execution of major marketing initiatives (including our annual conference)
• Coordinate vendors, timelines, budgets, and internal owners
• Create simple reporting so leadership knows what is working and what is not

You don't replace HR—you make sure it works.

• Ensure legal and HR compliance using outside counsel and partners
• Own onboarding so new hires have a strong first day and clear ramp
• Ensure basic people processes are in place (roles, expectations, career paths)
• Fix friction that causes good people to disengage or leave

You don't build software—you ensure technology enables the team.

• Manage IT vendors and internal tools so systems work for…