Senior Technical Account Manager, Strategic Customers

Position: Senior Technical Account Manager, Okta Strategic Customers

Senior Technical Account Manager, Okta Strategic Customers

Join to apply for the Senior Technical Account Manager, Okta Strategic Customers role at Okta

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity‑powered journeys.

Strategic Workforce Identity Opportunity

Okta Platform Focus:
Workforce Identity Solutions

Location:

Remote (Must be based within 50 miles of downtown Bellevue, WA office, working in the Pacific time zone). Travel:
Some travel is required, including in‑person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

Key Workforce Identity Solutions You Will Support

• Identity & Access Management (IAM):
  Single Sign‑On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA):
  Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM):
  Privileged Access.
• Identity Threat Detection & Response (ITDR):
  Identity Security Posture Management and Identity Threat Protection.

What You’ll Be Doing Strategic Customer Partnership & Influence

• Build deep, long‑lasting relationships with customers as their go‑to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership.
• Apply comprehensive technical expertise to solve complex problems and design sophisticated solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Expand customers’ adoption of the Okta footprint through additional use cases and increasing security posture.
• Use knowledge of how Okta’s product differentiators lead to positive outcomes for customers.

Complex Problem Resolution & Advocacy

• Dissect complex, multi‑faceted problems and orchestrate effective solutions.
• Proactively identify risks and create mitigation plans.
• Handle most customer technical escalations independently or collaboratively with the Customer Success Manager.
• Manage competing priorities with little impact on delivery.
• Represent and advocate for the customer with cross‑functional teams.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement

• Provide best practices, workshops, and training.
• Generate vertical/use‑case insights and thought leadership.
• Create repeatable assets and strategies to enhance TAM engagement.
• Mentor peers and upskill team members.
• Contribute to adoption and retention strategies.
• Lead project tasks or initiatives aimed at improving TAM processes and knowledge.

What You’ll Bring To

The Role

• 8+ years of related experience in a professional role, or 6+ years with a Master’s degree.
• 3+ years as a Technical Account Manager or comparable role.
• 3+ years in identity and access management.
• Education:
  
  BA/BS/MS in Computer Science, Information Technology or…