Desktop Support

Dice is the leading career destination for tech experts. Our client Korn Ferry is looking for a Desktop Support Associate to provide end‑user help within the organization’s desktop computing environment. The role requires Level 2 support, escalation, and collaboration with internal and external resources.

• Perform Level 1 user support, field help desk calls and serve as initial point of contact for critical support issues.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Work in a collaborative team environment with internal and external communities to improve overall customer service and support.
• Monitor and respond efficiently and quickly to associate service calls.
• Use analytical skills to troubleshoot hardware and software complications.
• Demonstrate superior interpersonal skills and excellent customer service.
• Install and configure hardware, software and related components for desktops, laptops, printers, servers, and telecommunications equipment.
• Install, upgrade, and configure network printing, folder structures and user access.
• Collaborate with vendors to support hardware, software, Internet, telecommunications, and wireless services.
• Assist in the execution of infrastructure upgrade and improvement plans.
• Assist in procurement, tracking and inventory of IT assets.
• Administer Microsoft Windows and Apple iOS environments.

• Two or more years of relevant technical experience.
• Ability to analyze and troubleshoot technical problems.
• Ability to understand and translate the needs of the associates.
• Ability to learn new systems and configurations.
• Ability to work independently without supervision.
• Ability to manage and prioritize multiple tasks in a fast‑paced environment.
• Strong written and verbal communication skills.
• Experience supporting Apple OS X, Microsoft Windows 10 and above, Active Directory, Microsoft Office 365, PC imaging and hardware deployment and workstation setup.
• Functional experience with and ability to support Microsoft Office products including Excel, Word, PowerPoint, and SharePoint.

Title: Desktop Support Associate

Location: Los Angeles, CA (LA)

Client Industry: Retail

Compensation: $40-$42.50 per hour