Project Manager​/Furniture Aftercare

Technical Project Manager – Furniture / Manufacturing

Location: Whittier / Southeast Los Angeles, CA
Job Type: Full-time, Permanent
Working Pattern: On-site

This is not an IT or software Project Manager position
.

We are looking for someone who understands the journey of a physical manufactured product from customer order through engineering, production, delivery and installation – and who can continue owning the customer relationship through aftermarket support and warranty resolution
.

You'll ideally have experience within:

Commercial Furniture | Workspace Products | Architectural Millwork | Cabinetry | Modular Products | Architectural Products | Design-Led Manufacturing

This role combines technical project management, customer service and problem solving
.

If you like understanding how products work, coordinating people, dealing directly with customers and personally driving problems through to resolution, we'd like to hear from you.

Broadreach Recruitment is supporting an established international design and manufacturing business in the appointment of a Technical Project Manager for its Southern California operation.

The role sits at the centre of the customer journey:

You'll become a key point of ownership for customers, coordinating across Sales, Engineering, Manufacturing, Operations, Supply Chain and Installation.

You won't necessarily design the product or manufacture it yourself.

But you will need to understand enough about each stage to ask the right questions, identify potential problems and make sure somebody owns the solution
.

The philosophy is simple:

Own the project. Own the customer experience. Own the resolution.

Take ownership of projects following commercial handover

Review project scope, specifications, drawings and customer requirements

Establish milestones, actions, responsibilities and critical dates

Coordinate Sales, Engineering, Manufacturing, Operations and Supply Chain

Maintain project trackers, actions and risk visibility

Identify technical, manufacturing and delivery risks early

Coordinate project changes and communicate their impact

Keep customers informed with clear and realistic updates

Coordinate delivery and installation requirements

Manage snagging, punch-list items and project close-out

Drive outstanding actions through to resolution

You should always be able to answer:

Where are we? What's outstanding? What's at risk? Who owns it? When will it be resolved?

This isn't an engineering design position, but you need to be technically credible around manufactured products
.

You'll:

Read and interpret product and manufacturing drawings

Understand product configurations and assemblies

Coordinate technical queries between customers and Engineering

Identify potential manufacturability and installation issues

Coordinate technical changes and revisions affecting projects

Ensure Production and Installation have the correct information

Work with Product Engineering on BOM, component and configuration issues

Help investigate the root cause when products don't manufacture, install or perform as expected

We're looking for somebody who is comfortable asking "why?" rather than simply forwarding the problem to another department.

Customer experience is a significant part of this position.

You'll be expected to:

Become a knowledgeable and trusted customer contact

Respond quickly to technical and delivery queries

Provide proactive updates rather than waiting for customers to chase

Coordinate internal teams to get answers

Manage difficult conversations professionally

Set realistic expectations and timescales

Maintain ownership until issues are genuinely closed

Build relationships with…