Release and Change Management, VP

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary Will be responsible for executing the Change Management process. Should be proficient in change management and a good communicator to work across all technical areas that use Change Management process.

Major Responsibilities Organize and chair Change Advisory Board (CAB)
Organize and chair release technical assessment; publish release package

Execute the Change Management process including the risk assessment of changes

Coordinate change planning and the implementation process; publish forward schedule of change

Ensure the identification of root cause and resolution of unsuccessful changes.

Gather information and track status of all change requests and release implementations

Investigate and document any impacts, including scheduling risks, of all changes to the production environments

Mediate all conflicts regarding scheduling, lack of approval, or lack of documentation prior to implementation of the change Coordinate with incident management, problem management, release management, and configuration management to ensure correct and consistent data is provided to the change processes

Distribute the change schedules within agreed time frames

Ensure closure and archiving of completed change records

Communicate technical change activities and impact to broader IT clients, providing tool and systems support; performance data reporting, issues, and review follow-up.

Produce or provide documentation or reports for internal or external audit requests.

Perform other duties as required such as ITIL process implementation support

Provide regular, robust, and accurate reporting on change requests, including exception reporting on high impact, aborted, and unauthorized changes to identify process deficiencies and adverse trends in change practices and implementation of change

Qualifications

Bachelors’ Degree  Control Objectives for Information and Related Technologies (COBIT) framework practitioner or certification a plus.

ITIL Certifications a plus7-10 years’ experience with execution and application of change management processes and procedures

Understanding of Change Management process utilizing Service Now Experience  with the integration of CMDB and the change management process

Experience with the generation and presentation of change management reporting / metrics to business and technical organizations

Understanding of Project Management methodologies, Software development lifecycle (SDLC), Release Management, Dev Ops, Agile, and Continuous Integration (CI) and Continuous Delivery (CD)
Understanding of regulatory compliance directives affecting banking

Information Technology Infrastructure Library (ITIL) Change Management, Control, and Validation certificate is preferable

Demonstrates leadership

Identifies multiple paths…