Cyber Operations Strategist, Critical Harm Operations

Critical Harm Operations sits within User Safety & Risk Operations and builds enforcement systems for Frontier Risk and Material Harm that are accurate, fast, defensible, and built to scale. The Cyber vertical turns policy into reviewer standards, calibrated judgment, quality systems, escalation paths, and automation guardrails.

We are looking for a senior cybersecurity practitioner and operations strategist to raise the quality, scalability, and technical rigor of our Cyber Operations. You will combine hands‑on cyber judgment with systems‑level operating design: resolve the hardest dual‑use questions, evolve SOPs, uplift reviewers and vendors, and build practical tools and automations. This is a senior IC role. Success is not primarily cases closed;

it is durable improvement in the operating model and the reviewers who run it.

This Toronto-based role is currently remote and is expected to transition to an in‑office arrangement.

• Drive the Cyber Operations operating model across domain priorities, SOPs, escalation paths, quality health, vendor capability, roadmap inputs and help inform trusted access strategies.
• Serve as the senior cyber expert for complex or high‑risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
• Translate policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements.
• Build durable operating systems and quality loops: golden sets, holdouts, double‑labeling, adjudication, error taxonomies, reviewer calibration, and automation evaluations.
• Raise FTE and BPO capability through onboarding, certification, coaching, recurring calibration, and vendor‑performance partnership.
• Use quality, appeals, SLA, backlog, and disagreement signals to diagnose root causes and prioritize high‑leverage fixes.
• Build hands‑on solutions—SQL analyses, scripts, dashboards, LLM eval workflows, evidence en