Field Engineering Specialist - Tissue Diagnostics

Role Overview: The Field Engineering Specialist supports laboratory customers by performing technical repair, installation, and maintenance of Roche products. You will diagnose and resolve hardware, software, and system failures, provide routine technical support, and ensure customer satisfaction through quality service and documentation.

• Travel within assigned territory to deliver on-site service and technical support.
• Perform preventative maintenance and troubleshoot mechanical, hardware, software, and system issues.
• Serve as a technical resource and customer contact for product-related issues.
• Contribute to quality improvements and document all activities.

• High school diploma plus 2 years of technical training or relevant military/work experience; or a Bachelor's degree with 1-2 years of experience.
• 5+ years of experience in hardware/software repair, networking, or related fields; advanced knowledge of electronics, electro-mechanical systems, and basic chemistry is preferred.
• Successful completion of required training/certifications.
• Ability to travel, including overnight stays.

• 8+ years of experience or a relevant degree with 4+ years of experience preferred.
• Strong customer relationship skills and ability to support after hours, weekends, and holidays.

Salary range from $74,600 to $138,600 USD annually, based on experience and location, with potential bonuses and benefits. This role does not include relocation assistance.