Policy Infrastructure Specialist

• Partner with USDS Policy Implementation teams to gather requirements, identify pain points, and translate them into clear specifications for tooling enhancements for our global counterparts.
• Act as the primary point of contact for the technical implementation and compliant deployment of content moderation policies to the US market.
• Coordinate infrastructure projects from planning through execution, including tracking timelines, managing stakeholders, and ensuring successful delivery.
• Leverage data and tooling to enhance our knowledge ecosystem to help measure policy guidance effectiveness, identifying and closing resource gaps for USDS enforcement teams.
• Develop and maintain essential documentation and standard operating procedures (SOPs) that support the scalability and enforce ability of our policy positions.
• Work with global teams to closely align on goals and milestones for effective Planning, Implementation, and Deployment.
• Drive the integration of automation within policy workflows to streamline processes and reduce operational bottlenecks.

• 3 years of experience in program management, product operations, or infrastructure-related roles, preferably in Trust & Safety, policy, or platform/tooling domains
• Strong organizational and project management skills with experience managing multiple work streams and deadlines
• Experience collaborating cross-functionally with policy, operations, product, engineering, and data science teams
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences
• Comfortable working in a fast-paced, ambiguous environment and adapting to evolving priorities
• Problem-solving mindset with an eye for process improvement and operational efficiency
• Ability to translate user needs into actionable requirements and partner with technical teams to deliver solutions

• Experience with AI/automation integration into operational workflows
• Background in Trust & Safety or working with content policy operations within a technology or global organization
• Understanding of full lifecycle of content moderation policies from development, deployment, and enforcement.
• Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with…