Senior Customer Support Engineer: Complex Escalations
Listed on 2026-10-12
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IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Upshop is seeking a Customer Support Specialist II to own complex escalations across the product and integrations, including in-store hardware. You will dig into production problems, review logs, query databases, and prepare clear write-ups for engineering to reproduce and fix.
The role emphasizes mentorship of CSS I, on-call incident support, SLA adherence, and collaboration with product and engineering to reduce bounce-backs and speed resolution. AI-assisted workflows will speed investigations.
The Senior Customer Support Engineer:
Complex Escalations role at Upshop is now open for applications in Los Angeles, CA, United States.
This opportunity is for the Senior Customer Support Engineer:
Complex Escalations role at Upshop.
We are seeking a motivated Senior Customer Support Engineer:
Complex Escalations to join Upshop in Los Angeles, CA, United States.
Consider building your career as a Senior Customer Support Engineer:
Complex Escalations at Upshop.
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