Department Manager of Enterprise and Solutions

The Southern California Association of Governments (SCAG) is seeking an experienced leader with strong technical judgment and a collaborative approach to fill the position of Department Manager of the Enterprise Applications & Solutions Department. Under general direction of the Chief Information Officer, this position will provide operational management and technical leadership for a growing, high-impact portfolio of business applications, including finance and Enterprise Resource Planning (ERP), Artificial Intelligence (AI), customer relationship management (CRM), geographic information systems (GIS), digital workplace, and systems supporting talent management, learning, events, and performance management.

The Department Manager will assume management responsibility for all department services and activities, set priorities for the portfolio, and collaborate with departments across SCAG to turn business needs into effective technology solutions. This position will also support the agency’s cloud ERP implementation, implement AI tools and agents, oversee integrations between enterprise systems, and help the agency strengthen governance practices. If you bring strong technical judgment, experience leading application teams, and a collaborative approach to solving complex challenges, this may be the position for you!

The Enterprise Applications & Solutions department manages SCAG’s enterprise application and solutions portfolio, supporting multiple agency initiatives. The department configures, develops, manages, tests, supports, maintains, integrates, and consults on solutions that include finance, artificial intelligence, digital workplace, public communications, regional metropolitan planning systems, and public-facing information-sharing systems. SCAG is transitioning financial and HRIS functions to Workday, while other platforms are retained, integrated, or retired based on agency need.

Major platforms include Microsoft Great Plains (GP), Copilot and Copilot Studio, Power BI, Microsoft Dynamics 365 Sales/CRM, Finance Management Systems (FMS), ESRI ArcGIS Enterprise and ArcGIS Online, Power Platform, Azure Dev Ops, and Service Now.

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG's values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

As part of our Work@SCAG policy, employees are eligible for two work models: in-office and hybrid. Eligibility for these models will depend on the department, position, responsibilities, and duties, as determined by management. All work models require employees to reside within the SCAG region. This position is expected to follow the hybrid model and be in the office 2 days per week.

To foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

Southern California's Catalyst for a Brighter Future.

• Be Open:
  Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example:
  Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact:
  In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous:
  Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging:
  Embrace differences, foster equity, champion inclusion, and empower all.

• Direct and oversee the department’s people, technology, services, and strategic partnerships to deliver effective enterprise solutions, including assigning and reviewing work, coaching staff, managing performance, and setting expectations for service delivery.
• Establish and maintain a multiyear enterprise applications roadmap including modernization sequencing, application rationalization, lifecycle status, technical debt, and retirement of legacy or redundant systems.
• Provide technical leadership and sound judgement, helping resolve complex issues, reviewing solution designs and architectural decisions, providing technical oversight for major initiatives, and reviewing consultant work.
• Oversee platform integrations and the staff or consultants responsible for…