Digital & IT Operations Leader

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Los Angeles, CA, US New York, NY, US Iselin, NJ, US

Contract Type:
Regular (US only)

Work Pattern:
Full Time

Discipline:
Information technology

Job

At Mott Mac Donald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex challenges and deliver sustainable outcomes that make a meaningful difference for the communities we serve.

When you join us as an experienced professional, you will bring your expertise to work that matters while continuing to grow your career. You will collaborate with talented colleagues across disciplines and geographies, contribute your perspective, and help shape better outcomes through technical excellence, innovation, and integrity.

Build on your experience while helping shape what comes next. At Mott Mac Donald, you'll work alongside talented people on complex and rewarding projects that make a real difference. We value fresh perspectives, encourage collaboration, and provide opportunities to expand your skills, take on new challenges, and grow your career. Whether you're deepening your technical expertise, broadening your leadership experience, or exploring new opportunities across our business, you'll be supported by a team that is committed to helping you succeed.

The Head of Digital and IT Operations will lead the management system that enables the North and South America Digital, IT and Information Security functions to operate as an integrated, accountable and business-focused leadership team. The role will operate the regional Digital and IT Portfolio Management Office, bringing together portfolio planning, prioritization, financial management, performance reporting, benefits realization, value planning and continuous improvement.

Reporting directly to the Regional Digital Leader, the role will work as a peer to the Head of IT and Information Security Lead. It will provide the governance, evidence and operational discipline needed to turn agreed priorities into funded plans, measurable commitments and demonstrable business outcomes. The role may deputize for the Regional Digital Leader on agreed operational, portfolio, financial and performance matters, but not for specialist IT or Information Security leadership.

Responsibilities include:

Digital and IT Portfolio Management Office

• Operate and progressively improve the regional Digital and IT PMO, covering all regional Digital work, IT and Information Security priorities, and locally funded contributions to global initiatives.
• Maintain a single portfolio view of ownership, funding, outcomes, milestones, benefits, capacity, risks, dependencies and decisions.
• Coordinate planning and prioritization cycles; translate agreed priorities into clear commitments and proportionate delivery standards.
• Set deadlines, hold functional and initiative leads accountable, and pause work that lacks ownership, funding, an agreed business case or minimum governance.
• Own portfolio action, risk, dependency and decision logs, escalating unresolved priorities or material conflicts to the Regional Digital Leader.

Financial, performance and value management

• Act as formal budget holder for the agreed regional Digital and IT budget, leading budgeting, forecasting, monthly reporting and variance management within delegated authority.
• Maintain transparent reporting of spend, revenue, commitments, forecast, financial risks and investment choices; prepare evidence for business cases, which remain subject to Regional Digital Leader approval.
• Define and operate an integrated KPI framework covering portfolio delivery, IT operational performance, service improvement, financial performance, value and business impact.
• Own the regional value-planning process and maintain a credible view of realized, expected, forecast and at-risk value.
• Ensure every material KPI, benefit and improvement action has a named accountable owner; challenge unsupported claims and track recovery actions.

Service improvement and operational maturity

• Turn service data, recurring issues, stakeholder feedback and control gaps into prioritized improvement actions with clear ownership and outcomes.
• Work with the Head of IT to improve regional IT service performance without assuming technical or people leadership.
• Work with the Information Security Lead to coordinate security-related planning and reporting without assuming security accountability.
• Identify capacity,…