Media Operations Engineer

Technical Operations Manager

Technology

3PM - 12:00AM - Sunday to Thursday

Beverly Hills, Los Angeles

Non-Exempt

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Picture Production Company is a leading International Creative Production agency that combines a dedicated award-winning creative team with unparalleled post-production facilities.

With offices in London and LA, we offer a full agency cross platform marketing service that delivers on brief, on budget and on schedule - our commitment, our passion, and our attention to detail can be seen on-screen in every job we do.

The Media Operations Engineer is responsible for supporting, maintaining, and evolving PPC's core post-production workflow systems, including its media asset management system and associated infrastructure. This role ensures the reliability and efficiency of these platforms while collaborating with cross-functional teams to deliver seamless media workflows. The position also contributes to system development, automation initiatives, and continuous improvement efforts across the business.

• Oversee support and monitoring of PPC's core workflow systems, including the media asset management system, Smartsheet, AiR, and related infrastructure.
• Provide platform support for across integrated systems.
• Diagnose, resolve, or upscale issues efficiently.
• Collaborate with Producers, Account Managers, Production teams, Schedulers, and Data I/O to maintain smooth workflows.

• Contribute to ongoing development work, including bug fixes, enhancements, and system updates.
• Design, build, maintain, and support services that underpin post-production workflows.
• Act as a key point of contact for third-party developers to plan, test, and deploy projects.
• Support the evolution of the media asset management system environment and internal automation tools.
• Participate in the full lifecycle of innovation initiatives - from concept through delivery.
• Coordinate development efforts across internal teams and external partners.

• Lead onboarding and training sessions for new users.
• Train and support "super users" to troubleshoot and resolve issues.
• Maintain and update technical documentation, user guides, and procedures.

• Conduct system testing to ensure performance, reliability, and security.
• Evaluate and validate new technologies prior to production deployment.
• Coordinate implementation of changes from staging to production environments.

• Ability to clearly communicate technical concepts to non-technical stakeholders, including producers, editors, and cross-functional teams.
• Strong interpersonal skills with the ability to build positive working relationships across departments.
• Self-starter with a proactive, problem-solving mindset; able to work independently and collaboratively.
• Ability to systematically analyze and troubleshoot platform, workflow, or software issues while maintaining composure in high-pressure situations.
• Working knowledge of programming and data structures (e.g., Python, Groovy, JSON, SQL).
• Strong understanding of digital video and audio formats, codecs, frame rates, and tools such as FFmpeg.
• Experience with project and ticket management tools (e.g., Jira, Front, Smartsheet).
• Knowledge of networking fundamentals, including VLANs, VPNs, and DNS.
• Demonstrated curiosity and willingness to learn new technologies and adapt to evolving workflows.
• Experience working in a technically driven post-production environment, with exposure to broader business operations.

This position is based in our LA head office, and the salary rate for this role is up to $27.24 per hour. The rate will vary depending on the candidates skills and experience.

The duties and responsibilities outlined in this job description provide a general overview of the role and its requirements. However, it is important to note that these responsibilities are not exhaustive and may be subject to change based on the evolving needs of the organisation. As such, the successful candidate should be flexible and open to undertaking additional tasks or adjusting their role as necessary to support the team and meet the company's objectives.