Retail Software Support Specialist
Listed on 2026-10-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Upshop is seeking a Customer Support Specialist to provide frontline technical support for its retail software platforms. You will be the primary contact via phone and support tickets, diagnose issues, guide customers through resolutions, and contribute to knowledge articles.
You will handle installation and in-store environment troubleshooting and maintain clear ticket documentation. The role emphasizes first-contact resolution, collaboration with teams, and continuous learning to build
The Retail Software Support Specialist role at Upshop is now open for applications in Los Angeles, CA, United States.
Are you ready to take on the Retail Software Support Specialist role at Upshop?
We would love to welcome a new Retail Software Support Specialist to our group in Los Angeles, CA, United States.
For the Retail Software Support Specialist position at Upshop, we are reviewing applications now.
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