AV Engineer - Break​/Fix

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The Field Engineer for Event and Specialty Spaces supports the operational readiness, maintenance, and break/fix resolution of audio-visual systems in high-impact venues, event spaces, customer experience environments, broadcast‑adjacent rooms, and other specialty collaboration spaces. This position focuses on rapid diagnosis, hands‑on remediation, preventative maintenance, and escalation support to ensure spaces remain reliable, event‑ready, and aligned with AV Builds standards. Additional responsibilities include supporting event operations teams before, during, and after priority events;

coordinating with engineering and vendor partners on recurring issues; and contributing to documentation, standards, and process improvements that improve service quality across specialty AV environments.

Event and Specialty Space Break/Fix Support:

• Provide hands‑on troubleshooting and remediation for AV issues impacting event spaces, experience centres, specialty rooms, and complex collaboration environments.
• Respond to escalated incidents requiring field engineering support, including audio, video, control, routing, conferencing, projection, lighting, and signal path issues.
• Perform diagnostics using onsite tools and remote access methods across Mac, Windows, Linux, AV control, and network‑connected systems.
• Restore service quickly while documenting symptoms, actions taken, root cause indicators, and follow‑up needs in the ticketing system.
• Escalate unresolved, recurring, or high‑impact issues to the Lead Field Engineer as the first internal escalation point.

Event Readiness and Operational Support:

• Complete venue and specialty space equipment sweeps prior to priority events, confirming critical systems are functioning as expected.
• Support event operations technicians with technical issues related to event spaces before, during, and after events.
• Act as field engineering support for large, executive, visitor‑facing, and special events when deeper technical expertise is required.
• Participate in and support User Acceptance Testing (UAT) for new Event and Specialty spaces, validating operational readiness, user experience, and handover requirements before spaces enter production use.

Preventative Maintenance and System Reliability:

• Execute scheduled preventative maintenance on AV hardware, software, cabling, routing, control systems, and room peripherals.
• Identify system degradation, repeat failures, aging equipment, and operational risks before they impact events or user experience.
• Support approved changes, firmware updates, configuration updates, and equipment upgrades to deployed specialty space systems.
• Maintain reliable operational standards across event and specialty spaces through consistent checks, reporting,…