Program Manager - EPMO Demand Management

The Program Manager is a key leader responsible for managing all new project requests containing technology, evaluating and prioritizing them before they consume funds or resource capacity.

• Partners closely with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities across the enterprise.
• Serves as the central point of contact for new project submissions, requests, and ideas.
• Reviews incoming requests to ensure business needs, value proposition, cost estimates, impacts, and risk levels are fully documented.
• Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Facilitates priority scoring with the appropriate EPMO governance committee using models based on strategic alignment, impact, and urgency.
• Coordinates request reviews by governance committees to approve, defer, or reject the project.
• Maintains visibility across the demand lifecycle using Service Now.
• Directly manages projects, including closely and effectively managing project scope, schedule, budget, and benefits.

• Senior-level program management experience with business-critical strategic projects from the conceptual phase through solution implementation and project close
• Must be able to work independently and demonstrate leadership in various situations
• Apply PM best practices and rigor across all project deliverables and with the business units while promoting the EMPO standards for project management
• Translate strategies into specific goals, tactics, action plans, and deliverables
• Provide leadership in the requirements gathering process (both business requirements and technical requirements)
• Facilitate the technical design and build process with multiple partners, while ensuring business outcomes of the project are met
• Facilitate collaboration between the project sponsor, the project team members, business, and clinical stakeholders
• Responsible for driving project day-to-day operation activities along with project status reporting
• Proactively identify, manage, and address change management
• Ensure proper testing and acceptance of any solution with internal, business, and/or clinical partners, as appropriate
• Lead the business in Operational Readiness, including transition plans, productivity dips due to transformations, standard operating procedures, workarounds, downtime procedures, etc.
• Develop and execute enterprise-level communication plans
• Deliver on strategic alignment of projects to achieve overarching business objectives for the enterprise

• 10+ years of healthcare IT project management experience
• Must have a solid project management background in a hospital or health system IT environment
• Demonstrated experience with multiple projects leading business process documentation and business process re-design across multiple functional areas
• Demonstrated ability to communicate a vision, build relationships, and obtain buy-in
• Experience with budgeting, including general accounting knowledge of Capital versus Operating expenses
• Adept in project financial management and strong working knowledge of accounting principles (e.g., ROI analysis)
• Experience with requirements definition and validation
• Management of RAID logs, including bringing issues and other escalations to agreeable resolutions for all stakeholders
• Ability to effectively manage multiple projects and competing priorities while maintaining attention to detail
• Proven record of delivering projects on time and within budget and scope
• Demonstrated experience with executive-level communications: create and present materials
• Ability to execute in a remote workforce environment; develop relationships and achieve desired outcomes with a remote workforce
• PMP preferred, but extensive relevant experience will be accepted in lieu of PMP