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Senior CX Analytics Lead: VoC & Customer Insights

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: U.S. Bank
Full Time position
Listed on 2026-10-16
Job specializations:
  • IT/Tech
    Data Analyst, Data Science Manager
Salary/Wage Range or Industry Benchmark: 105000 - 124000 USD Yearly USD 105000.00 124000.00 YEAR
Job Description & How to Apply Below

U.S. Bank in Los Angeles is seeking a Data Analyst to support Merchant Payment Services by combining analytical capability with a customer-experience mindset.

This role will acquire data, apply statistical techniques and translate complex findings into clear, actionable recommendations across the MPS customer journey. The ideal candidate has 5–7 years of statistical/data analytics experience, strong Python/SQL skills, and expertise in VoC measurement and dashboard development.

This role, Senior CX Analytics Lead:
VoC & Customer Insights at U.S. Bank, could be your next career step.

We would love to welcome a new Senior CX Analytics Lead:
VoC & Customer Insights to our group in Los Angeles, CA, United States.

For the Senior CX Analytics Lead:
VoC & Customer Insights position at U.S. Bank, we are reviewing applications now.

Step into the Senior CX Analytics Lead:
VoC & Customer Insights role at U.S. Bank in Los Angeles, CA, United States and grow with us.

Position Requirements
10+ Years work experience
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