L2 Desktop Support Analyst

We are seeking an experienced L2 Desktop Support Analyst Contractor to provide hands-on technical support across Client's Los Angeles-area locations. The initial engagement will require full-time, on-site support during the integration and transition phase. The contractor will help ensure a smooth technology integration, support end users, deploy and configure equipment, and troubleshoot desktop, application, network, telephony, mobility, and connectivity issues. Following the initial integration phase, the engagement may transition to a part-time or on-demand support model, based on business requirements and ongoing need for on-site technical support.

The contractor may be engaged as needed for technical issues, employee onboarding and offboarding, hardware deployments, technology projects, troubleshooting, and other IT support requirements. The initial contract term is expected to be 36 months, with the potential for renewal or extension based on business needs, contractor performance, and the continued requirement for technical support. The ideal candidate will have strong L2 desktop support experience, excellent customer service skills, executive/VIP support experience, and the ability to work independently while taking ownership of technical issues through resolution.

Position: L2 Desktop Support Analyst Contractor Initial Contract Term: 36 months Initial Support Requirement:
Full-time, on-site support during the integration and transition phase Potential Future Model:
Part-time or on-demand support following the initial integration phase Extension:
Potential renewal or extension based on business requirements Support Model:
On-site, deskside, and remote technical support as required Travel:
Travel between local locations may be required

Schedule:

Full-time during the initial integration phase, with flexibility for occasional after-hours, weekend, or holiday support as required On-Call:
Participation in an on-call arrangement may be required

Provide Executive Level I/Level II IT support for desktop hardware and software, telephony, mobility, and basic network connectivity. Integration & Transition Support:
During the initial integration phase, the contractor will:
Provide dedicated full-time on-site technical support. Assist with the integration and transition of end-user technology environments. Configure and deploy desktop and laptop equipment. Assist with employee onboarding and technology provisioning. Support hardware replacements, relocations, and equipment refreshes. Troubleshoot desktop, application, network, telephony, and mobility issues. Identify and document technical issues and recurring problems. Coordinate with internal IT teams, vendors, and other technical resources.

Support technology-related projects and transition activities. Help establish and maintain support documentation and knowledge articles. Ensure users receive timely and professional technical support throughout the integration period. Entry-Level Network Support Troubleshoot basic TCP/IP, IP addressing, DNS, DHCP, gateway, and connectivity issues. Diagnose wired and wireless network connectivity problems. Troubleshoot VPN and remote-access connectivity. Verify connectivity to applications, shared drives, printers, and network resources.

Perform basic diagnostics using tools such as ping, ipconfig/ifconfig, tracert/trace route, and nslookup. Perform basic troubleshooting of network cables, ports, switches, wireless access points, and endpoint network adapters. Understand basic Cisco networking concepts, including switches, ports, VLANs, access points, and network connectivity. Determine whether an issue is related to the endpoint or requires escalation to Network/Infrastructure teams. Provide complete troubleshooting information when escalating network-related incidents.

Maintain ownership of the incident through escalation and resolution.

Desktop, Windows 10, Service desk, Hardware, Support

Desktop,Windows 10,Service desk,Hardware,Support

Basic Network

Intermediate Level

This is a Contract position based out of Los Angeles, CA.

The pay range for this position is $25.00 - $33.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location,…