IT & Operational Technology; OT) Field Technician

Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As an IT & OT Field Technician
, you will play a key role in realizing our ambitions while building both the future of Vopak and your own.

Vopak is seeking a proactive, hands-on Junior to Mid-Level IT/OT Field Technician to drive IT modernization and maintain critical Operational Technology systems across our West Coast terminals. In this vital dual-purpose role, you will ensure maximum system uptime and regulatory compliance to keep our industrial operations running smoothly. Guided by senior technical leaders, this position offers tremendous growth potential for a driven professional eager to rapidly expand their expertise across both corporate IT and industrial environments.

• Hands-On Technical Support:
  Provide comprehensive on-site troubleshooting for hardware, mobile devices, peripherals, and Google-native AV/meeting room technologies.
• ITIL-Aligned Ticket Management:
  Manage and resolve end-user incidents, requests, and problems via Service Now.
• Asset & Configuration Management:
  Maintain highly accurate IT asset data, lifecycle compliance, and CMDB records.
• Project Execution & Coordination:
  Drive IT modernization initiatives and collaborate smoothly with Global IT teams, regional leaders, and external vendors.

• Rapid Incident Response:
  Deliver immediate, hands-on triage and troubleshooting for mission-critical OT systems to minimize operational downtime.
• Cybersecurity & Compliance:
  Enforce robust OT security protocols, including network segmentation and strict compliance with maritime cybersecurity regulations.
• Infrastructure Remediation:
  Proactively identify and resolve system vulnerabilities and application deployment issues across terminal environments.
• Critical OT Asset Lifecycle:
  Manage the precise inventory, configuration, and lifecycle of vital operational technology infrastructure.

• Various flexible and hybrid work schedules.
• Competitive, market-based compensation package depending on your experience and knowledge.
• The target compensation for this role is $78,000.00 to $90,000.00 per year.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Additional Benefits:
  • Tuition Reimbursement
  • Employee Assistance Program
  • Accident Insurance
  • Legal Plan
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Legal Plan
  • Insurance
  • Universal Life
• Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment.
• Want to know more about our great work culture? Follow us on Instagram or check out our stories on Linked In.

• You hold an Associate’s degree or relevant technical training, actively pursue continuous professional development, and preferably carry relevant certifications (CompTIA A+/Network+, ITIL, etc.).
• You are proficient in English.
• You have 2–4 years of hands-on IT field support experience and are capable of serving independently as the primary on-site technical contact to ensure service continuity and stable terminal operations.
• You possess advanced troubleshooting skills, with a proven ability to rapidly diagnose and resolve hardware, Windows endpoint, mobile, and network issues under pressure to minimize operational downtime.
• You bring a solid working knowledge of Active Directory provisioning, basic network diagnostics (VLANs, switches, Wi-Fi), and meeting room collaboration technologies like Google Workspace and AV systems.
• You are experienced in managing incidents and requests using ITIL-based processes (Service Now preferred) and maintaining highly accurate asset inventory and CMDB configuration data.
• You demonstrate high learning agility and an eagerness to master Operational Technology (OT) and automation systems under senior guidance, ideally with prior exposure to industrial, maritime, or energy environments.
• You apply a disciplined, detail-oriented approach to security, access control, endpoint…