Technical Support Agent : SLA & Process Excellence
Listed on 2026-10-17
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Wipro is seeking a technical support specialist in Los Angeles to provide effective resolution of client issues and timely escalation to meet SLAs. You will manage inquiries via phone and email, document customer details, and maintain knowledge bases to speed up resolutions.
The role emphasizes excellent customer service, diagnostic skills, and the ability to follow established processes while ensuring product information is accurately conveyed to clients.
We are seeking a motivated Technical Support Agent I: SLA & Process Excellence to join Wipro in Los Angeles, CA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Technical Support Agent I: SLA & Process Excellence role in the description above.
We appreciate your interest in this position.
Join Wipro and contribute to our ongoing work.
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