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First-Line Technical Support Engineer - AI SaaS; Hybrid

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Intaker
Full Time position
Listed on 2026-10-18
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Salary/Wage Range or Industry Benchmark: 65000 - 78000 USD Yearly USD 65000.00 78000.00 YEAR
Job Description & How to Apply Below
Position: First-Line Technical Support Engineer - AI SaaS (Hybrid)

Intaker, a fast-growing AI-native SaaS company, seeks a Technical Support Engineer to triage, reproduce, and resolve customer issues. You will investigate using SQL, logs, and the chat widget, escalating defects with clear evidence to engineering. The role requires onsite work in Encino, CA, Monday through Thursday, with Fridays remote.

You’ll work on C#/.NET, Angular/Type Script, and SQL within a modern production SaaS stack. Strong communication and ownership are essential for success.

We are looking to fill the First-Line Technical Support Engineer - AI SaaS (Hybrid) position at Intaker in Los Angeles, CA, United States.

We invite applications for the First-Line Technical Support Engineer - AI SaaS (Hybrid) position located in Los Angeles, CA, United States.

The following role is for a First-Line Technical Support Engineer - AI SaaS (Hybrid) with Intaker.

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