Application Engineer, Gbl Tix Platform

NBCUniversal is one of the world's leading media and entertainment companies. We create world‑class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad‑supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry‑leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Application Engineer role is to implement and maintain vendor provided ticketing software applications across all Parks. This includes installation and implementation as well as troubleshooting while providing day‑to‑day support to existing software applications. The Application Engineer will set up and maintain system administration and configuration of software systems.

• Provide day‑to‑day application support on software systems at all Parks Technology locations. This includes after hours, weekends and on‑call support.
• Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
• Build and maintain software system configuration of supported applications while adhering to defined standards.
• Attend meetings with business partners and vendors to communicate strategies, deployments, and troubleshooting issues.
• Design, run and monitor test cases on new and existing applications for the purpose of correcting errors, isolating areas for improvement and general debugging.
• Create and maintain application documentation for all software applications including evolving processes. Provide knowledge transfer and onboarding for members of the team.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.
• Consistent attendance is a job requirement.

• Bachelor’s degree or equivalent work experience desired in one or more of the following fields:
  Computer Information Technology, Computer Programming and Analysis, Industrial Technology, Electronics Engineering Technology.
• 3+ years of work experience in Technology, preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or Accesso Horizon. Or equivalent combination of education and experience.
• Proficient understanding of SQL Server and Azure SQL environments.
• Experience working both independently and in a team‑oriented, collaborative environment.

• Proven analytical and problem‑solving skills.
• Understanding and ability to…