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Cloud Computing: Infrastructure & Operations Systems Engineer IT Support Technical Support

Technical Support Engineer

Job in Los Angeles, Los Angeles County, California, 90001, USA
Listing for: iSoftStone
Full Time position
Listed on 2026-10-18
Job specializations:
  • IT/Tech
    Cloud Computing: Infrastructure & Operations, Systems Engineer, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 70000 - 100000 USD Yearly USD 70000.00 100000.00 YEAR
Job Description & How to Apply Below

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Direct message the job poster from iSoft Stone

Responsibilities:

  • Be responsible for the technical support of Alibaba Cloud container products and solutions, providing remote technical support to ensure the normal operation of customers' businesses.
  • Resolve issues and troubleshoot failures in users' container cloud products, develop technical implementation plans, and support the implementation process.
  • Analyze and summarize incidents and failures, develop technical solutions, and coordinate with relevant teams to resolve them.
  • Assess the stability of online customer systems, provide technical consultations, and develop reusable knowledge cases, tools, and product requirements to enhance service quality and efficiency.
  • Consolidate solutions into a knowledge base, produce reports on product problems and support analysis, organize technical documentation, and empower customers and partners.

    • Job Requirements:

  • Bachelor's degree or above in computer science or related fields.
  • Proficiency in at least one programming language such as Python, Golang, or Shell.
  • Understanding of Linux system kernel and virtualization technologies like Xen and KVM.
  • Strong communication, organizational, and problem-solving skills, with a strong sense of responsibility.
  • Knowledge of containerization technologies like Docker, including namespace, processes, networks, file systems, Chroot, and CGroups; experience with image creation and optimization.
  • Experience with container orchestration services such as Kubernetes and Docker Swarm; understanding of cluster networks, storage, and troubleshooting of k8s resources.
  • Knowledge of Ingress Controller principles, fault handling, and troubleshooting of Istio sidecars.
  • Priority given to those familiar with cloud server environments, cloud service products (Alibaba Cloud, AWS, Google Cloud), and tools like Jenkins, ELK, and Prometheus.
  • Open-source contributors or those with open-source implementations of container technologies are preferred.
    • Seniority Level
    • Associate
    Employment Type
    • Full-time
    Job Function
    • Engineering and Information Technology
    Industries
    • IT Services, IT Consulting, Internet Marketplace Platforms
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