Senior AI Adoption Architect & Escalations Lead
Listed on 2026-10-18
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IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Service Now seeks a senior Product Success Technical Director – AI Adoption Engineering to own the hardest agentic escalations and deliver top-tier architecture for AI deployments across customers. You will coordinate with Product and Engineering, mentor engineers, and ensure reliability and governance of enterprise-scale AI at scale.
You will sit at the intersection of customer needs, our AI platform, and field patterns, driving strategic outcomes while elevating technical standards and reusable
We are seeking a motivated Senior AI Adoption Architect & Escalations Lead to join Service Now in California, MO, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in California, MO, United States.
This opportunity is part of our work in IT & Technology.
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