More jobs:
Service Desk Analyst
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-18
Listing for:
Infinite Computer Solutions
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvemnt
For the Service Desk Analyst position at Infinite Computer Solutions, we are reviewing applications now.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×