ServiceNow PPM Implementation Specialist; PM​/BA)

Service Now PPM Implementation Specialist (PM/BA)

Prosum:
Target pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $55.00/hr - $60.00/hr

Direct message the job poster from Prosum.

Service Now PPM Implementation Specialist (Project Manager/Business Analyst)

• Pay Range: $55/hour to $60/hour
• Only accepting US Citizens and Green Card Holders
• 3 month contract with possible extension
• Strong PM with BA skills for a Service Now Implementation
• Hybrid 3 days a week onsite in Ventura, California (Zip code 93001)

We are seeking a highly motivated and experienced Service Now PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the Service Now Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our Service Now platform for project, portfolio, and operational work management.

• Lead the end-to-end implementation and configuration of the Service Now PPM module.
• Translate complex business requirements into technical solutions within the Service Now platform.
• Configure core PPM functionalities, including:
  • Project and Operational Work Tracking
  • Time Entry and Reporting
  • Project Intake and Demand Management (Idea/Demand to Project lifecycle)
  • Resource Management (Demand/Supply Tracking)
  • Financial Planning and Portfolio Management (as needed).

• Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.
• Develop functional specifications, process flows, and use cases.
• Serve as the primary liaison between technical development teams and business stakeholders.

• Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).
• Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.
• Create and maintain high-quality documentation for processes and system usage.

• Assist in optimizing the existing use of the core Service Now platform for operational ticket tracking, reporting, and dashboard creation.
• Identify opportunities to leverage Service Now features to streamline operational processes and improve efficiency.
• Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.

• Minimum 3-5 years of experience as a Business Analyst or Project Manager with a strong focus on enterprise system implementation.
• Service Now expertise:
  Minimum 2 years of direct, hands‑on experience implementing, configuring, or supporting the Service Now PPM module (or ITBM Suite).
• Technical skills:
  Deep understanding of Service Now platform capabilities, configuration, and best practices.
• Functional knowledge:
  Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non‑technical audiences.

• Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – Project Portfolio Management.
• Experience with other Service Now modules (ITSM, CSM, HRSD, etc.).
• PMP, PMI‑ACP, or other relevant project management certifications.
• Experience working in a healthcare environment.

• Mid‑Senior level

• Contract

• Information Technology

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