Traveling Technology Support Specialist

Location
:
Los Angeles, CA
Schedule
:
Full-time - The role requires flexibility to travel with executives and support technology needs across multiple locations.

The position also participates in an on-call rotation to provide 24/7 support coverage as part of the family's collaborative IT team

Compensation
: $95,000-$110,000 + comprehensive benefits package

A private family office in Los Angeles is seeking an experienced Traveling Executive Technology Support Specialist to join its collaborative IT team. This is a hands-on, service-focused role providing high-level technology support to executives across private residences and while traveling. The ideal candidate is technically strong, highly responsive, discreet, and service-oriented. This person should be comfortable working directly with executives, troubleshooting issues in real time, and anticipating technology needs in a fast-paced private environment.

• Provide white-glove technology support to executives in private residential environments and while traveling
• Troubleshoot computer, mobile device, printer, communications, connectivity, and remote-access issues in real time
• Support primarily Windows-based computers, with occasional Mac and iPhone support
• Configure computers, phones, workstations, and other end-user technology
• Provide Audio/Visual support for onsite and offsite meetings, presentations, and events
• Set up and troubleshoot TVs, projection equipment, and other AV technology
• Provide technology training and ongoing support to executives as needed
• Support users across multiple residences and U.S. locations
• Create and execute detailed plans for executive-level technology projects
• Maintain security as a top priority while ensuring technology remains efficient and user-friendly
• Assist with special projects and events involving technology
• Maintain the highest level of confidentiality and discretion
• Participate in the IT team's 24/7 on-call rotation

• Minimum of 3 years of experience providing end-user technology support
• Strong experience supporting Windows-based computers
• Proficiency with Microsoft Office products
• Familiarity with networked printers and file services
• Experience troubleshooting routine end-user issues using remote support tools
• Strong customer-service mindset with the ability to provide polished, professional support directly to executives
• Excellent communication and interpersonal skills
• Highly organized with exceptional attention to detail
• Proactive, resourceful, and able to troubleshoot issues independently
• Flexible and adaptable to changing schedules, priorities, and environments
• Comfortable traveling with executives as needed
• Building Management System (BMS) knowledge is a plus
• Valid driver's license and reliable, insured vehicle
• Must be able to successfully complete a comprehensive background investigation and reference check