Information Technology Specialist Job Los Angeles area,California USA,IT/Tech

EOE Statement It is our policy to provide equal employment opportunities and will not unlawfully consider any factors of race, religion, age, creed, national origin, gender, disability, veteran or military status, genetic information, or any and all other unlawful biases regarding federal, state or local laws with regard to workers or applicants.

Description

Job Title:

Information Technology Specialist

Position Type:

Non-Exempt

Department/Group:

General Support

Reports To:

Operations Manager

Status:

Full Time, Monday-Friday, weekends as needed 8:30am-5:00pm

Mission Statement:

To stand in the presence of the Living God, and with Mary, make known to the world the love of the Sacred Heart of Jesus.

Purpose of Your Job Position:

To maintain operational functioning and inventory of Information Technology systems, programs, hardware and software. To assist staff with needs regarding IT support, ordering, in-service.

Position Requirements Qualifications and

Education Requirements:

Degree in Computer Science, engineering or relevant field
Certification as IT Technician preferred (e.g. CompTIA A+, Microsoft Certified IT Professional)
3 years’ experience preferred as IT Technician or relevant position
Must communicate effectively in English both written and orally

Skills and

Job Requirements:

Ability and willingness to work as an individual and as part of a team in the planning, development and implementation of projects
Prioritize and perform multiple functions under time pressure and deadlines with accuracy while maintaining a positive disposition
Demonstrate diagnostic and problem-solving skills; ability to generate creative ideas and solutions
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Must use proper tact and discretion in handling inquiries from staff members
Maintain strict confidentiality regarding information access of Finance/Administration and Medical Records/Personnel Records according to regulations and all other policies
Seek guidance and direction as necessary for the successful completion of job duties; asks appropriate questions when in doubt
Maintain positive and effective working relationships with all departments.
Excellent communication skills:
Verbally and in Writing
Outstanding organizational and time-management skills
Keep work area neat and orderly, with all files/documents properly organized

Job Functions:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position, or in keeping with the individual’s skills and qualifications.

Duties and Responsibilities:

Systems, Hardware, Software

Monitor activities on core systems to ensure that the systems are operating according to equipment specification and are used appropriately; implement solutions and/or make appropriate referrals for all system difficulties
Evaluate hardware and software products and programming languages to determine the applicability to the network system
Troubleshoot all hardware and software difficulties and messages for staff as requested via ticketing system and bring to resolution timely.
Isolate and troubleshoot software and hardware with the Operations Manager for any cyberattack.
Assist with LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi‑Fi technology, and more
Set up, configure, and troubleshoot VOIP phone systems, including office desk phones and soft phone applications. Ensure the smooth operation and reliability of voice…