ServiceNow ITSM Lead & Champion
Listed on 2026-10-18
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IT/Tech
IT Specialist, IT Business Analyst
Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to drive ITSM and knowledge initiatives across a globally distributed Service Now team. You will own the domain backlog, KPIs, and governance to increase self-service adoption and reduce operational noise.
Join us to partner with platform leadership and operations to deliver measurable outcomes, define requirements, and oversee UAT for ITSM/knowledge enhancements in a fast-paced enterprise environment.
This role, Service Now ITSM Lead & Knowledge Champion at Universal Music Group, could be your next opportunity.
For the Service Now ITSM Lead & Knowledge Champion position at Universal Music Group, we are reviewing applications now.
Step into the Service Now ITSM Lead & Knowledge Champion role at Universal Music Group in Los Angeles, CA, United States and grow with us.
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