Senior Associate, Platform

The role helps shape the application stack that teams across LA28 rely on to plan and deliver the Olympic and Paralympic Games. The postholder translates operational requests into clear requirements, evaluates vendors and solutions, and guides new applications from discovery through go-live, including the Incident Management System. The position spans technology, procurement and operations and is suited to an inquisitive, hands‑on analyst and administrator who asks why before how and enjoys establishing systems from the ground up.

The applications implemented will help teams operate now and through Games‑time in 2028, with the role serving as a technical liaison across several functional areas.

• Lead requirement gathering sessions with cross‑functional stakeholders, asking probing questions and documenting functional specifications, user journeys and acceptance criteria.
• Evaluate solutions to business needs across the existing technology applications stack with the Technology Applications team.
• Partner with Technology procurement to assess vendors and software through vendor scorecards, product demonstrations and technical assessments.
• Support implementation of the Incident Management System (IMS) and other applications, managing configuration, user training, operational workflows and Games‑time readiness.
• Lead application rollout work streams and stakeholder communications, maintaining project charters, risk registers, requirements and project plans through go‑live.
• Serve as a technical liaison across several functional areas and act as a primary point of contact to ensure delivered applications are resilient and fit‑for‑purpose.
• Perform other duties as required, with the role evolving over time and potentially including operational responsibilities during the Olympic and Paralympic Games.

• 4+ years of progressive professional experience in business systems analysis, SaaS application administration, technical requirements gathering and software project coordination.
• Demonstrated expertise in requirements elicitation techniques such as interviews, process flow mapping, use cases, user stories and gap analyses.
• Hands‑on experience supporting enterprise application implementations and formal software selection, including RFP processes, vendor evaluation frameworks and contracting handoffs.
• Proven background as a hands‑on Application Administrator, managing user provisioning, permission schemas, custom workflows, audit logs and system integrations.
• Familiarity with project management and collaboration platforms such as Jira, Smartsheet, Asana, Azure Dev Ops, Microsoft 365 or Microsoft Project.

• Direct experience with Incident Management Systems, ticketing or operational tracking platforms.
• Application administration certifications for enterprise software platforms.
• Active Project Management Professional (PMP) certification.
• Experience building vendor scorecards and running structured product demonstrations.
• Experience training end users on newly deployed enterprise applications.

• Available to work onsite in the Downtown Los Angeles‑based office.
• No relocation assistance is provided for any positions.
• Applications are welcomed from candidates based outside the Los Angeles area who are able to work on‑site in LA.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends and holidays, especially during peak event periods.

• The pay scale provided…