Business Systems Manager II

The Business Systems Manager is the liaison between business users and the technology team by ensuring that the needs of the business are accurately communicated and understood by the technical team.

• Identifies business needs through thorough analysis and requirements elicitation.
• Conducts comprehensive analysis, collaboration with the technical team to implement systems.
• Produces high quality deliverables that includes detailed business requirements, funtional specifications, user stories, wireframes that provide clear guidance on how the system should function and meet user needs.
• Performs end-to-end impact analysis across upstream and downstream business, data, and system processes.
• Creates UAT test plan, test traceability matrix, and helps solve defects.
• Train end users and provide end user documentation.
• Ensures that the new systems are seamlessly integrated into the existing operational framework, thereby minimizing disruptions and maximizing the potential for success.
• Support the implementation team and assist with post production issues.
• Supervise and coach junior level business analysts in the fundamentals of the role.
• Assigns work assignments, reviews key deliverables, and ensures high quality deliverables are produced.
• Participates in roadmap planning and works with Product Manager to allocate resources.
• Provides performance evaluation inputs.

• Bachelor's Degree
• 6yrs+ functioning in a Senior Business Analyst role in a banking software delivery organization
• 1yr leading and/or direct management of other Sr. Business Analysts

• Demonstrates Subject Matter Expertise in all areas of the BA function.
• PMI or Six Sigma Certifications preferred
• University accredited Business Analyst professional programs
• SCRUM software development methodology
• BPMN Process Workflow standards
• SQL Query capabilities to extract and analyze databases
• Agile tools (JIRA, ADO, Confluence)
• Business Acumen across the Banking Domain (Deposits, Lending, Wealth, Regulatory/Compliance, Operations)
• Technology Acumen across standard banking applications and platforms (i.e.. Core Banking, Teller, Lending Origination, Broker Dealer Platforms, Workflow systems)
• Industry standard creation of Business Requirements Document, User Stories, Wire Frames, Requirements Traceability Matrix, Upstream/Downstream impact analysis, Data Mapping and Data Migration, Test Plans, Test Scripts, Data Dictionary, Business Logic and System Controls
• Ability to provide 2nd level and escalated Application Support and defect analysis"

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

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