Solutions Delivery Manager

BSPK is an AI-native platform that helps brands grow revenue through personal, human-led selling. It unifies first-party customer data from commerce, marketing and in-store systems. Store and digital teams then act on it through guided tasks and outreach.

BSPK was founded in Silicon Valley. It serves fashion, beauty and lifestyle brands across Europe, North America and Asia. Hermès was among its first customers. The team works across the United States and Portugal.

The Solutions Delivery Manager owns each client engagement from first technical conversation to successful go-live. You partner with the CEO and the sales team in presales. You shape the solution, scope it and write the statement of work. You then lead delivery across BSPK engineering, customer success and our integration and training partners.

This role suits someone who is equally credible in front of a client executive and in a working session with engineers. You will join a small, senior team. You will help define how BSPK sells and delivers at enterprise scale.

This is an AI-first role. You must be fully comfortable working with AI every day. You use agentic tools to research, scope, build and deliver  turn work that used to take weeks into results in days. Candidates who do not already work this way will not be a fit.

Retail and ecommerce experience is essential. You have delivered software for retail, fashion, beauty or ecommerce brands. You understand how store, ecommerce, CRM and marketing teams work together, and you speak their language from day one.

• Join discovery calls and lead technical and operational discovery with client retail, CRM, ecommerce and IT teams.
• Map the client's systems landscape, including commerce, POS, CRM, marketing and data platforms.
• Design the target solution using BSPK connectors, the open API and partner services.
• Lead tailored demos and solution walkthroughs for business and technical stakeholders.
• Own the technical and delivery sections of RFP responses, security questionnaires and proposals.

• Translate client requirements into a clear scope, assumptions and acceptance criteria.
• Estimate effort, timeline and resourcing with BSPK engineering and partners.
• Write statements of work, project plans and pricing inputs for the CEO and sales team.
• Identify risks and dependencies early and set realistic expectations before contract signature.

• Run kick-off and act as the single point of coordination for the client through go-live.
• Lead the weekly operational team check-in and prepare steering committee checkpoints.
• Manage the plan, milestones, RACI, risks and change requests.
• Coordinate data integrations, configuration, testing and launch with engineering and integration partners.
• Work with training partners and customer success to prepare store and digital teams for launch.
• Use AI and agentic tools daily, such as Claude, Claude Code, ChatGPT or Cursor, across every stage of presales and delivery.
• Turn a discovery call into a draft scope, solution design and project plan within 24 hours.
• Build and run agents that automate repetitive delivery work, such as data mapping, configuration checks, test scripts and status reporting.
• Prototype integrations and client-specific workflows yourself before handing them to engineering.
• Share what works with the team so BSPK delivers faster on every project.

• Hand each account to customer success with documented configuration, success metrics and open items.
• Track adoption and business outcomes after launch and report them to client leadership.
• Identify expansion opportunities, such as new regions, stores and use cases, and bring them to sales.
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