Field Technician

Role Description

Field Technician – Associate II – Product Support

• Install, maintain, and repair a variety of technical equipment and systems, including but not limited to computer networks, servers, and other IT systems
• Diagnose and troubleshoot technical problems and provide solutions in a timely and professional manner
• Communicate effectively with customers and other stakeholders, including technical and non-technical personnel
• Document all work performed and maintain accurate records of customer interactions and equipment history
• Maintain a high level of professionalism and technical knowledge through ongoing training and development

• Experience working in a field service technician role
• Certification in relevant technical fields
• Proficiency with diagnostic tools and software
• Strong customer service skills
• Experience with specific industry equipment or technologies
• Ability to manage multiple tasks and prioritize effectively
• Excellent communication and interpersonal skills
• Willingness to travel extensively as part of the job
• A bachelor's degree in computer science, information technology, or a related field
• 2+ years of experience in a technical support role, with experience in installation, maintenance, and repair of IT systems
• Strong problem-solving skills and the ability to work independently in a fast-paced environment
• Excellent verbal and written communication skills
• A valid driver's license and a clean driving record

Remote – U.S. base salary range: $56,000-$84,000

Full‑time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro‑rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the U.S. are eligible for medical, dental, and vision insurance, as well as basic life insurance, accidental death and disability insurance and short‑ and long‑term disability benefits.

Regular employees may purchase additional voluntary short‑term disability benefits and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child‑care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part‑time employees receive paid sick leave and are eligible for the 401(k) program with employer matching. All U.S. employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.