Desktop Support Specialist
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-20
Listing for:
ITCO Solutions, Inc.
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Desktop Support
Job Description & How to Apply Below
Senior IT Systems & End-User Support Engineer
Location:Remote / Multi-Site Support
Employment Type:Contract
We are looking for an experienced IT professional to support enterprise technology operations across corporate offices, specialized technical environments, and remote teams. This individual will be responsible for resolving complex technical issues, maintaining endpoint performance, and ensuring a seamless technology experience for employees and senior leadership.
The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to manage high-priority requests in a fast-paced environment.
Key Responsibilities- Deliver advanced technical support to employees and senior leaders, handling sensitive requests with professionalism and discretion.
- Investigate and resolve complex hardware, software, connectivity, and endpoint-related issues.
- Administer and maintain Windows and macOS devices, with the ability to troubleshoot basic Linux environments.
- Support endpoint configuration, software deployment, device enrollment, and lifecycle management through modern device management platforms.
- Assist with workstation deployments, hardware installations, and technical equipment maintenance in specialized environments.
- Maintain meeting room technology, including video conferencing systems, displays, and audio/video equipment.
- Provide technical support for company meetings, presentations, and other business-critical events.
- Coordinate new employee technology setup, ensuring equipment and access are ready for their first day.
- Maintain accurate hardware inventory, asset records, and equipment lifecycle documentation.
- Provide occasional in-person technical support at additional office locations as business needs require.
- 5+ years of experience in enterprise IT support, desktop engineering, or end-user computing.
- Strong Level 2/Level 3 troubleshooting experience in complex corporate IT environments.
- Hands-on experience supporting Windows and macOS, with basic familiarity with Linux.
- Working knowledge of Microsoft 365 applications and administration, including Outlook and endpoint management.
- Experience with mobile device management and endpoint configuration solutions such as Microsoft Intune, Kandji, or comparable platforms.
- Strong diagnostic, communication, prioritization, and customer service skills.
- Ability to manage competing priorities while maintaining a high standard of technical support.
- Experience with IT service management or ticketing platforms such as Jira.
- Knowledge of conference room technology and video collaboration systems.
- Experience supporting technical labs, hardware-intensive environments, or specialized production operations.
- Background in executive IT support or high-touch end-user services.
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