Part-Time DevOps & Technical Support Engineer

Company: All Voices

Location: Remote

Engagement: Independent contractor, approximately 20 hours per week

Compensation: Up to $35 USD per hour, depending on experience

Initial term: 90 days, with potential to continue

Schedule: Regular overlap with our team’s U.S. Pacific working hours

All Voices is looking for a hands‑on technical contractor to support our Engineering, Technical Customer Success, Sales, and security review work.

You will make AWS configuration updates, help deploy dynamic QA environments, manage and track permissions, troubleshoot operational issues, and answer questions about our product’s security. You will also help organize incoming requests and document or automate recurring tasks.

You will work closely with our Dev Ops lead and CTO, gradually taking ownership of routine requests as you learn our environment.

• Make AWS configuration updates within approved procedures and your assigned access.
• Help deploy, configure, troubleshoot, and retire dynamic QA environments used for development and testing.
• Investigate infrastructure issues using logs, monitoring, and configuration details.
• Triage the Dev Ops request queue and track requests through resolution.
• Escalate complex issues with clear findings and recommended next steps.

• Update user, service, and environment permissions based on approved requests.
• Track access changes and maintain accurate records of permissions and approvals.
• Support periodic access reviews and identify outdated or unnecessary access.
• Follow least-privilege practices when granting or modifying access.

• Help Technical Customer Success Managers investigate customer issues requiring infrastructure access or operational support.
• Gather logs and technical evidence to help identify root causes.
• Communicate findings clearly and coordinate follow-up with engineering.

• Answer product security questions from Sales and Customer Success using approved documentation and verified technical information.
• Investigate questions about access controls, encryption, hosting, data handling, and other product security capabilities.
• Prepare initial customer security questionnaire responses and gather supporting evidence.
• Track follow-up requests and coordinate with engineering when additional investigation is needed.
• Maintain reusable answers and documentation, escalating questions that require a new commitment or leadership decision.

• Create and maintain runbooks for recurring operational requests.
• Write scripts or lightweight automation to reduce manual work.
• Identify recurring issues and suggest practical improvements.

Our Dev Ops lead will guide technical work, and our CTO will set priorities and review security responses. Infrastructure decisions, sensitive production changes, and final security commitments will remain with those leads.

• Practical experience configuring and supporting AWS infrastructure, including IAM, EC2, S3, networking, and monitoring.
• Experience deploying and troubleshooting development or QA environments.
• Familiarity with Linux, application logs, and infrastructure troubleshooting.
• Experience managing permissions and documenting access changes.
• Ability to write scripts in Python, Bash, or a similar language.
• Strong written English and the ability to explain technical and security concepts clearly.
• Ability to resolve routine requests independently after onboarding.
• Good judgment about when to elevate or seek approval.
• Strong organization and follow-through across multiple requests.
• Availability for approximately 20 hours per week with consistent overlap during U.S. Pacific working…