LTG - Systems Analyst , IT Special Operations

We are Lennar Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.

Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

The Systems Analyst I on the IT Special Operations team provides Tier 3 technical support for all Lennar Associates. Working alongside the Service Desk, Onsite IT, and engineering, this cross-domain role keeps Associates productive by resolving complex issues and taking on repeatable operational work from engineering, giving engineers more capacity to focus on design and architecture. The role also turns recurring problems into automation and better documentation.

It is built for experienced support professionals who already demonstrate strong troubleshooting and cross-team escalation skills.

• Serve as the Tier 3 escalation point, partnering with the Service Desk and Onsite IT to resolve complex, systems-down, and cross-functional issues across network, identity, and telecom.
• Triage escalated issues to assess severity and business impact, distinguishing a minor fix from a major incident, and initiate a formal Network Operations Center (NOC) outage and bridge when warranted.
• Absorb repeatable, high-skill operational work from engineering teams across End User Computing (EUC), mobility, endpoint, and identity and access management (IAM), freeing engineers to focus on design and architecture.
• Examples include:
• Telecom phone configuration
• Meraki switch and access-point deployments
• Passkey/FIDO group changes
• Office 365 administrative management
• Mobility port-outs and troubleshooting
• Remote network device reboots
• Identify and document opportunities for automation and AI across support and partner with engineering and automation owners to turn documented processes into workflows, automations, and Service Now improvements.
• Test and validate delivered automations before they are handed down to the Service Desk and Onsite IT.
• Join new initiatives and rollouts early, as directed by management, to gain access, build process, and document the handoffs that flow back to Onsite IT and the Service Desk.
• Gather and analyze support data across Sites & Services, the Service Desk, and Onsite IT to identify trends, turning recurring issues into documentation, automation requests, or fixes pushed back to lower tiers, and share insights and process improvement recommendations with leadership.
• Author, update, and maintain knowledge base content that gives Associates self-service options and gives support teams clear guidance, reducing repeat issues and escalations to engineering.
• Maintain accurate, reproducible Service Now tickets and meet defined SLAs, following change management, control, and peer review processes for platform and automation changes.
• Build effective working relationships with key stakeholders across the Service Desk, Onsite IT, and engineering.
• Share knowledge with the Service Desk and Onsite IT through documentation and handoffs, and hand matured processes and access down as they stabilize, keeping the team focused on genuinely complex work.
• Perform other duties as assigned.

• Required Minimum 5 years of IT support…