Site Reliability Engineer - Production Support
Job in
Los Angeles, Los Angeles County, California, 90001, USA
Listed on 2026-10-20
Listing for:
Bayside Solutions
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
SRE/Site Reliability, Cloud Computing: Infrastructure & Operations, IT Support, Unix/Linux
Job Description & How to Apply Below
Site Reliability Engineer
- Production Support
W2 Contract
Pay Rate: $60 - $70 per hour
Location: Cupertino, CA
- Remote Role
- Production support / application support / NOC / service reliability / incident management. Screen out: security analysts whose Splunk work is log-based threat detection.
- Watch service health across production; catch, triage, and drive issues to resolution.
- Run production support against SLAs and work the incident lifecycle directly with the incident management (IM) team.
- Monitor and investigate using Splunk (and Datadog, where in play).
- Support the application stack in cloud and datacenter environments.
- Non-prod and prod deployments using our in-house CD tool; monitor deployments and roll back / debug when they fail.
- Keep Git repos current; debug deployment scripts.
Qualifications:
- Hands-on production support/application support in an SLA-bound environment. Must be able to describe what they personally did during a real incident.
- Incident management experience: triage, severity assessment, escalation, bridge participation, driving to resolution, RCA follow-up. Direct interaction with an IM team.
- Splunk is required. They will be asked what commands/searches they run.
- SOC/production monitoring
- Troubleshooting depth demonstrable at the command line: log tracing, connection failures, latency, service crashes. Conceptual answers fail here.
- Linux/Unix fluency.
- Containerized workloads:
Docker + Kubernetes (managing, not just using) - Cloud: AWS primary;
Azure/AKS acceptable and precedented. Datadog
- Naveen called it out as a plus point. New to this team's stack vs. prior reqs in Lighthouse is likely a growing surface. - Payments/banking production environment (card networks, Visa/Mastercard, wallets, issuer/acquirer processing).
- Java application troubleshooting.
- CI/CD tooling
- Jenkins, specifically, can debug the scripts behind a deployment, not just trigger one. - Python and/or shell scripting for automation and runbook work.
- Load balancers, SSL/TLS and certificate management, DNS, and general network troubleshooting.
- Config management (Ansible/Chef/Puppet), autoscaling design in Kubernetes.
- Terraform / infrastructure-as-code exposure.
- Service Now / Jira or equivalent ITSM incident tooling; ITIL familiarity.
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at
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