Senior Application Administrator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Commonwealth Business Bank, Los Angeles, CA, US

2 days ago Requisition

Salary Range: $85,000.00 To $ Annually

POSITION OVERVIEW

The Senior Application Administrator is a vital technical and governance role responsible for the expert-level configuration, maintenance, lifecycle management, and security compliance of complex enterprise software systems. Serving as the primary technical bridge between sophisticated core platforms and end-user operational success, you will ensure rigorous performance standards, high availability, and strict regulatory adherence within a highly regulated financial services environment.

POSITION RESPONSIBILITIES

• User Support & Incident Management: Provide comprehensive technical and application-related user support for bank personnel. Take ownership of assigned technical support tickets, log incidents, provide timely solutions, and perform deep-dive root-cause analysis.
  Coordinate problem isolation, resolution, and escalation across system administrators, network personnel, and external software vendors to ensure high customer satisfaction.
• System Maintenance: Proactively monitor enterprise application performance, manage critical vendor patches, and execute configuration updates to guarantee optimal system stability and uptime.
• Deployment & Project Governance: Plan and support end-to-end application deployments, major version upgrades, and integration projects. Define clear project scopes, establish milestones, and enforce deadlines through effective technical governance.
• User Acceptance Testing & Implementation: Lead User Acceptance Testing (UAT) for new software releases and system implementations, ensuring seamless operational transitions and minimal disruption for business units.
• Performance Tuning & Optimization: Identify system bottlenecks, execute database and application performance tuning, and implement workflow efficiency improvements to elevate user experience and system throughput.
• Documentation & Knowledge Management: Develop and maintain a comprehensive internal knowledge base, detailing system architecture diagrams, database schemata, troubleshooting protocols, and core operational process documentation.
• Core & Specialized System Support: Provide expert administration for core processing systems, loan origination systems, reporting databases, and enterprise platforms, tracking system modifications through structured work orders and enhancement logs.

SKILLS / QUALIFICATIONS

• Communication & Interpersonal
  
  Skills:
  
  Exceptional verbal, written, and interpersonal communication skills; capable of interacting effectively with all levels of employees and executive management, conducting technical training, and authoring precise operational reports and procedures.
• Technical Infrastructure & OS Administration: Advanced knowledge of Windows OS and Windows Server administration, enterprise architecture, directory structures, and file system management.
• Application & Database Support: Proven experience with enterprise application support, database querying (SQL), reporting tools (e.g., SAP Business Objects or equivalent), and application monitoring/performance tuning utilities.
• Governance & Change Control: Thorough understanding of IT governance, change management protocols, and SOX compliance standards for financial applications.
• Problem Solving & Independence: Exceptional aptitude for analyzing complex, non-standardized problems involving multiple technical variables; ability to execute duties with minimal direct supervision.
• Language Proficiency: Proficiency in both English…