Junior IT Support Specialist

Career Opportunities with Harvard-Westlake School

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We believe technology works best when it's reliable, well supported, and nearly invisible to the people using it. The Junior IT Support Specialist makes that possible by providing frontline technical support, deploying and managing devices, maintaining classroom AV, and helping the community use school technology with confidence.

This is a hands-on, service-oriented role grounded in troubleshooting, follow-through, and clear communication. The ideal candidate brings solid technical fundamentals, strong problem-solving instincts, patience with users at every level of technical comfort, and a real interest in growing their skills in enterprise IT. This position also supports faculty, staff, and students as they adopt school-approved AI tools and other emerging technologies.

Experience supporting users in a school, higher-ed, or similarly fast-paced environment is a strong differentiator.

Harvard-Westlake is one of the nation's leading independent schools — and what makes us exceptional isn't just the students or the resources; it's the people. You'll join a community of smart, mission-driven colleagues who are genuinely invested in each other's growth and in building something meaningful together.

WHAT YOU'LL DO

Serve as a primary point of contact for Help Desk requests, owning tickets from intake through resolution

Troubleshoot hardware, software, printing, and connectivity issues for students, faculty, and staff

Escalate complex issues to systems, networking, or programming teams with clear documentation

Create and maintain knowledge base articles, how-to guides, and support procedures

Provide friendly, patient, and solutions-oriented support to users at all levels of technical comfort

Prepare, image, and configure Windows and macOS devices for deployment

Assist with device enrollment, configuration profiles, app deployment, and compliance in Microsoft Intune and Jamf Pro

Maintain accurate inventory and asset records throughout the device lifecycle

Perform workstation setup, cable management, and hardware verification in classrooms and offices

Coordinate user accounts, groups, permissions, and MFA in Microsoft Entra  Microsoft 365

Support onboarding and offboarding for employees and students

Perform basic Wi-Fi and wired network diagnostics, escalating as appropriate

Support the rollout and everyday use of school-approved software and AI tools

Maintain and troubleshoot classroom AV systems, including projectors, displays, conferencing systems, and audio

Support AV setup and operation for school events, assemblies, and meetings

Respond quickly to classroom technology issues to minimize disruption to instruction

Community Responsibilities

Travel regularly between Harvard-Westlake's campuses to provide on-site support

Support select early morning, evening, or weekend events and projects as needed

Help train and guide student and intern technicians

Participate in school events, retreats, advisory, lunch supervision, professional development days, and community programming as appropriate to the role

Collaborate across departments and campuses in support of the school's mission and the broader life of the school.

Additional duties as assigned

WHAT YOU BRING

We know that strong candidates come from a variety of backgrounds and pathways. If you meet most of the qualifications below and are excited about this role, we…